Hellotank is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Hellotank may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8th June 2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What is a cookie?
A cookie is a small file which is sent from a website to your web browser and is placed on your computer’s hard drive. Cookies can help analyse web traffic or remember your settings when you return to a particular site.
We use functional cookies which are essential for the website to run. We also use third party cookies for additional functionality on your site such as social media integration. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We use Google Analytics cookies to identify which pages are being visited and which are not. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
What cookies do we use?
When strictly necessary
Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, the website will not function correctly.
|Hellotank.com||PHP session id||PHPSESSID||Used to determine whether you are viewing on a mobile device and if so will display the mobile version of the Hellotank website. No personal information is used and this cookie expires when you leave the website|
To improve performance
We use Performance cookies on the Hellotank website for internal purposes to help us to provide you with a better user experience. Information supplied by cookies helps us to understand how our visitors use the Hellotank website so that we can improve how we present our content to you. We use independent measurement and research companies to perform these services for us. When this is the case, these cookies may be set by a third party company (third party cookies). Third party cookies are identified in the list below.
|Hellotank.com||Google Analytics||__utma, __utmb, __utmc, __utmz, __atuvc||Hellotank use Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.|
You will also see embedded ‘share’ buttons on Hellotank web pages; these enable users to easily share content with their friends through a number of popular social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. Hellotank does not control the dissemination of these cookies.
To improve the quality of our content, we sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites. Hellotank does not control the dissemination of these cookies and you should check the relevant third party’s website for more information.
|addthis.com||Social integration||xtc, uid, uvc, uit, psc||Used to facilitate the ‘share’ buttons.|
|flickr.com||Flickr feed||BX||Used to display photo stream from Hellotank’s Flickr account.|
|yahoo.com||Flickr feed||BX||Used to display photo stream from Hellotank’s Flickr account.|
|twitter.com||Twitter feed||guest_id||Used to display the Twitter feed from Hellotank’s Twitter account.|
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please be aware that restricting cookies may impact on the functionality of the Hellotank website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hellotank Ltd, Studio One, 103 Bute St, Cardiff Bay, CF10 5AD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.