Hellotank is now Hybrid Studio

After many happy years as Hellotank Ltd we felt it was the right time for a change of name to something a little more grown up.

So Hellotank is now Hybrid Studio.

All other aspects of our business remain the same and we look forward to many more years of working on great projects with great people.

Please take a look at our new website at thisishybrid.com and direct all enquiries to the details below.

From all at Hybrid Studio – onwards and upwards!


Telephone: +44(0)1291 442313
Email: mail@thisishybrid.com
Twitter: _hybridstudio
Web: thisishybrid.com

Privacy

At Hellotank we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to mail@hellotank.com or by writing to Hellotank, Stuart House, Chepstow, Monmouthshire NP16 5HH. Alternatively, you can telephone +44 (0)1291 442313.

Who are we?

We are Hellotank Ltd, a digital creative agency doing good work for good people. We are a limited company no 7596003. Our registered address is Stuart House, Chepstow, Monmouthshire NP16 5HH.

How do we collect information from you?

We obtain information about you when you use our website and when you contact us about products and services. We do this when:

  • you submit an enquiry through the form on our Contact page.
  • you email an enquiry to us at mail@hellotank.com or call us on +44(0)1291 442313.

We also use Google Analytics on our website.

What type of information is collected from you?

The personal information we collect might include your name, address, email address and information regarding what pages are accessed and when. If you purchase a product or service from us by debit or credit card, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process enquiries or orders that you have submitted;
  • carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • process a grant or job application.

How long do we keep your information for?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We collate all enquiries received from the website contact form and all current clients into a single contacts database. We review our contacts database every six months. We email any contacts that we feel would benefit from keeping in touch and ask if they are happy to remain in our database. We permanently remove any contacts who don’t reply after 14 days or who ask to be removed.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: mail@hellotank.com, or write to us at: Hellotank, Stuart House, Chepstow, Monmouthshire NP16 5HH. Alternatively, you can telephone +44 (0)1291 442313.

You have the right to ask for a copy of the information we hold about you.

How we protect your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

This website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may have different data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this policy under regular review. This policy was last updated in April 2018.